Metalcaucho invests in MetalBrain, a online tool to support its commercials
We control the entire process exhaustively, from the design and development of the initial sample through to mass production, and our after-sales monitoring mechanisms enable us to provide our clients with a rapid response.
PRODUCT DEVELOPMENT QUALITY
01.Analysis
We analyse potential risks to define the most suitable validation criteria.
02.Approval
All samples must be approved before we give the go-ahead for production and include them in our catalogue.
03.Control
Once mass production has begun, the first samples are stringently controlled in accordance with defined and consensus-based criteria.
04.Stabilisation
Our high degree of control guarantees process stability.
05.Detection
We apply a specific sampling system for our listed products, in which the size and the controls to be performed vary depending on the type of part or the feedback received from our clients.
QUALITY
FOR OUR CLIENTS
We visit workshops to gather information that helps us to improve our response and our products.
We have a specific organisation that manages Returns, and Warranties without Collateral Damage as well as Warranties with Collateral Damage.
In warranties, we request feedback from the customer to gain a proper understanding of the incident and to perform the most efficient analysis possible. This allows us to reduce the time taken to manage claims and to offer added assistance and support to our customers.
QUALITY CONTROL
We are new ISO 9001 v2015-certified, thanks to our efforts to adapt from ISO 9001 v2008.
All customer-reported incidents are referred to the production department and we make sure that both preventive and corrective actions are implemented.
Our quality system, organisation, production and processes are audited on a regular basis. We place emphasis on all concepts of quality and lean manufacturing.
From development through to mass production, we perform the following controls in order to guarantee the established quality standard: Thermal analysis of elastomer and plastic composition; infra-red spectroscopy for polymer identification; compressive and tensile strength testing; 3D laser scanning for dimensional control; soft and hard material hardness testing; dynamic, static, water/airtightness tests, etc.
We have been creating spare parts and rubber and metal accessories for the automotive industry for more than 30 years, working with virtually all the international brands.