The Metalcaucho visitor returns to the road

8 October 2020  |  Corporativo

Metalcaucho’s corporate car travels through Spain visiting workshops and spare parts stores

Metalcaucho, European leading supplier of aftermarket spare parts in rubber and metal for the automotive sector, continues to implement steps to be closer to its customers. After improving the customer service area with a technical department, Metalcaucho has reactivated the figure of the technical visitor, to offer a personalized treatment in the resolution of doubts and contributions of improvements.

Metalcaucho had already been making this type of visits to mechanical workshops and spare parts stores for months, but with the Covid confinement period, logically it was paralyzed. Now that the situation allows it, and strictly complying with the sanitary regulations dictated by the authorities, the visitor returns to tour the national territory. He is a recognized mechanic, belonging to the Quality Department, and with prestigious experience, even in professional racings such as Formula 1, the Dakar, or developing technical tests in vehicle manufacturers.

The objective of Metalcaucho is not only to provide technical information on its products, but also as a two-way communication. The purpose of the European leader in rubber and metal is also to collect doubts, complaints and proposals that professionals may have. Thanks to this constant feedback, Metalcaucho can detect needs and opportunities in the sector.

In addition to visits to mechanical workshops, the Metalcaucho technical visitor conducts talks with the personnel of spare parts stores, in which the improvements that are being carried out in all the families of products that it distributes are shown. Thus, they are up to date with their news. This represents another step for Metalcaucho to work together with its clients.

Metalcaucho gave a technical talk at the Moprisa facilities

 This same week the Metalcaucho technical visitor was touring La Rioja area (north of Spain) with Moprisa, visiting workshops, and also giving a technical talk at the client’s headquarters. The event was attended by a representative group of store managers who were able to answer technical questions and learn about improvements in the wide range of Metalcaucho.